Yes. Face Dr ships ZO Skin Health products Australia-wide, so you can order professional skincare from anywhere in Australia and have it delivered directly to your door.

Standard shipping is $8 Australia-wide, with free shipping on orders over $200.

Orders are shipped via Australia Post and are fully tracked.

Face Dr ships orders via Australia Post as soon as they are received. Delivery times can vary depending on your location within Australia and Australia Post delivery networks.

Once your order has been dispatched, you will receive tracking information so you can follow your delivery.

Once your order has been dispatched, you will receive tracking information from Australia Post.

You can use this information to track your parcel while it is on its way to you.

Yes. Face Dr offers free shipping on Australian orders over $200. Orders under $200 have a standard shipping fee of $8.

You can buy ZO Skin Health online in Australia through Face Dr.

Face Dr is an official stockist of ZO Skin Health and provides access to professional skincare products alongside free ongoing support from a dedicated Skin Expert.

Yes. Face Dr is an official stockist of ZO Skin Health in Australia.

As well as supplying ZO Skin Health products, Face Dr provides personalised skincare advice and ongoing support from Skin Experts.

Yes. Existing Face Dr clients can log in to their Face Dr account to purchase and reorder their ZO Skin Health products.

If you are new to Face Dr but already use ZO Skin Health, you can also complete the online ZO Skin Health order form.

Available payment methods are displayed at checkout when you place your order.

If you need to change or cancel an order, contact the Face Dr team as soon as possible at hello@myfacedr.com.

We will do our best to help, although changes may not be possible once an order has been processed or dispatched.

If you need to return a product, please contact the Face Dr team before sending anything back so that we can advise you on the appropriate process.

For hygiene and safety reasons, skincare products generally need to be unopened and unused to be eligible for return.

Opened or used skincare products may not be eligible for return due to health, safety and hygiene requirements.

If you have received a damaged, faulty or incorrect product, contact the Face Dr team as soon as possible so that we can investigate and help.

If your order arrives damaged, incorrect or faulty, contact us as soon as possible at hello@myfacedr.com.

Please provide your order details and photographs of the issue where appropriate so our team can investigate.

Contact the Face Dr team if you need to request a refund or return.

Once an eligible return has been received and assessed, any approved refund will be processed according to our returns policy and original payment method.

Medical-grade skincare is an outdated marketing term referring to professional skincare products formulated with high-performance active ingredients and designed to address specific skin concerns.

Face Dr specialises in professional skincare and currently offers ZO Skin Health products to clients across Australia, alongside personalised advice from Skin Experts.

Face Dr can help you find professional skincare for a range of concerns, including:

• Acne and breakouts
• Oily or congested skin
• Pigmentation and dark spots
• Sun damage
• Ageing skin
• Fine lines and wrinkles
• Uneven skin tone
• Redness
• Rosacea
• Sensitive skin
• Dry or dehydrated skin
• Uneven skin texture

Your Skin Expert will assess your individual concerns and recommend a personalised skincare regime.

There is no single skincare routine that is right for everyone with acne.

Face Dr offers ZO Skin Health products specifically designed to target acne, breakouts, excess oil and congestion. Your Skin Expert can recommend the most appropriate products based on your skin and individual concerns.

Pigmentation can have different causes, including sun exposure and post-inflammatory pigmentation, so the most appropriate skincare depends on your individual skin.

Face Dr Skin Experts can recommend a personalised routine designed to address uneven skin tone, pigmentation and the appearance of dark spots.

An effective anti-ageing routine should be tailored to your skin and concerns.

Face Dr offers professional ZO Skin Health products designed to target concerns including fine lines, wrinkles, pigmentation, uneven skin tone and loss of firmness. Your Skin Expert can help you create a routine suited to your skin and goals.

Yes. Face Dr offers products that can be incorporated into routines for sensitive or dry skin.

Your Skin Expert will consider your skin's sensitivity, current routine and concerns before recommending products and advising you on how to introduce them.

Yes. Face Dr supplies genuine ZO Skin Health products through its official stockist relationship.

We focus on professional skincare and work closely with clients to ensure products are appropriate for their individual skincare needs.

Log in to your Face Dr account to access and reorder your recommended ZO Skin Health products.

If you are a new Face Dr client who already uses ZO Skin Health, you can complete the ZO Skin Health reorder form instead.

That's absolutely fine. You can complete the Face Dr ZO Skin Health order form to request a reorder.

We will be in touch to consult with you and ensure your routine is best suited to your skin goals.

Face Dr combines professional skincare with personalised expert support.

Rather than simply selling products, we help you understand your skin, create a personalised regime and provide ongoing guidance as your skin changes.

The easiest way to contact the Face Dr team is by emailing hello@myfacedr.com.

Our team can answer general questions or direct your query to a Skin Expert where appropriate.